Terms of service

These terms govern your use of Diny Booking (“Diny”, “we”, “us”), the scheduling platform available at booking.diny.dev. By creating an account or booking through a Diny-powered page you agree to them. If you use Diny on behalf of a business, you agree on that business’s behalf.

The service

Diny lets businesses (“merchants”) publish booking pages, take appointments and payments, send notifications, and sync with third-party services such as Google Calendar. People who book through a merchant’s page (“clients”) contract with that merchant for the underlying service — Diny provides the booking software, not the appointment itself. The merchant is responsible for honouring, rescheduling and refunding appointments in line with their own policies.

Accounts

You must provide accurate information and keep your credentials secure; you are responsible for activity under your account. You must be at least 18 to hold a merchant account.

Plans and fees

Diny offers a free plan and paid subscription plans; current pricing and inclusions are shown in the app. Where a merchant takes payments through Diny’s integrated Stripe payments, a platform fee of 1.5% of the transaction (plus Stripe’s own processing fees) applies. Subscription fees are billed in advance and are non-refundable except where required by law. We may change pricing with reasonable notice; changes apply from your next billing cycle.

Acceptable use

• No unlawful, deceptive or fraudulent activity, including fake bookings or payment abuse.
• No sending spam through Diny’s notification or enquiry systems.
• No attempts to breach, probe or overload the platform or other tenants’ data.
• Merchants must have a lawful basis for the client data they collect through their booking pages and must maintain their own privacy policy where required.

We may suspend or terminate accounts that breach these terms.

Third-party integrations

Optional integrations (Google Calendar, Stripe, Klaviyo, ad platforms) are subject to those providers’ own terms. You can disconnect them at any time; how we handle the data they share with us is described in our privacy policy.

Your data

Merchants own their business and client data. We process it only to provide the service, as described in the privacy policy, and merchants can export their data from the dashboard.

Availability and disclaimers

We aim for high availability but the service is provided “as is” and we do not guarantee it will be uninterrupted or error-free. Nothing in these terms excludes rights that cannot be excluded under applicable law, including the Australian Consumer Law.

Liability

To the maximum extent permitted by law, Diny’s total liability arising out of the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss, or for disputes between merchants and their clients.

Termination

You can stop using Diny and delete your account at any time. We may terminate or suspend accounts for breach of these terms, with notice where practicable.

General

These terms are governed by the laws of Australia. If any part is unenforceable, the rest remains in effect. We may update these terms; material changes will be notified in the app or by email, and continued use after the effective date constitutes acceptance. Questions: support@diny.dev.